Time To Hit The Slopes

Score! It’s Time To Enjoy Your Ski & Ride Days

Information On Order Redemption & Frequently Asked Questions

Thank you for choosing to spend time at Saddleback this season. We can’t wait to welcome you to MAINE’S FAVORITE MOUNTAIN! If you need to reach our Ticket Office, please email ORDERS@SADDLEBACKMAINE.COM or call 207-864-5671 Ex. 101.

FAQ

Where do I find my buddy passes or vouchers?

• Sign in to your account at SHOP.SADDLEBACKMAINE.COM and navigate to “Account”.
• On a desktop the menu on the left will have a vouchers tab.
• On a mobile device tap “Click Here for More Account Options” to view the navigation menu.
• Select “Vouchers” and in the center of the page there are options for “My Product Vouchers” & “Other Vouchers”.
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I’ve received a voucher number. How do I redeem or distribute my ski/ride day(s)?

Score! You’ve received a day of skiing or riding at Saddleback. Follow these step-by-step instructions. Important: only share one voucher code per person.

• Go to SHOP.SADDLEBACKMAINE.COM
• Enter your voucher code in the box at the top of the screen titled “YOUR VOUCHER NUMBER”
• Click the CONFIRM VOUCHER button
• A voucher validation window will pop up, click REDEEM VOUCHER
• Pick the date the person is skiing/riding
• Pick the age of the person skiing/riding
• Click ADD TO CART
• You may continue shopping or CHECKOUT
• Once you have completed shopping, you will be requested to sign into your account.
• If you have not created an account since 11/10/2022, click CREATE AN ACCOUNT
• Complete the steps for creating an account
• Once you have signed into your account, you will need to assign the products to the guests skiing
• A drop-down list will allow you to ADD GROUP MEMBER or SELECT GROUP MEMBER
  • When you click, ADD GROUP MEMBER, your family/friend group will open and here you will click ADD MEMBER and enter the details of your friend/family
  • You will then assign the group member to the ticket
• You will have the ability to reload a Flow Card, if you have a new card, otherwise it is a $5 fee. Click CONTINUE
• The personalized page will request you to sign the general ski waiver and agree lift tickets are non-refundable. Once completed, click CONTINUE
• You will complete your purchase and receive an order confirmation. Sometimes these order confirmation emails go to spam, so if you don’t see the email right away, please check your spam folder!
• Go to the pickup box at the mountain located in the shed by the main entrance or within the ticket office, scan the code from your email, snag that freshly printed Flow Card, and you’re free to head to the lifts!

I purchased a 207 Voucher Pack! How do I share days with friends?

Since you scored this show-only special, your tickets are transferable and you can share days with family/friends. You can use these vouchers to redeem tickets any day of the season.

• To view your vouchers go to the My Account page of our E-STORE.
• Go to My Account > Vouchers in the left menu bar.
  • If you are viewing on a mobile device tap the “Click Here for More Account Options” tab to view the navigation.
• Under My Product Vouchers you will see (4) “207 Card” voucher numbers. Click to redeem now or view/print to share with a friend.

However you choose to use your tickets, all days must be redeemed by the end of the 2023-2024 winter season. Are you still stumped on something? Contact our Ticket Office Team at 207.864.5671 Ex. 101 or email ORDERS@SADDLEBACKMAINE.COM. Thanks again for your purchase and think snow!

I’m picking up a college season pass. What info do I need to present?

If you’re picking up a college season pass, you must present proof of active enrollment (aka a letter from your institution’s registrar stating FT status and start and end dates). You must present this information at the Ticket Office and then we can issue your season pass.

How do I access my season passholder perks?

Saddleback season passholders can access perks, including buddy ticket discount vouchers, tuning discounts, retail discounts, and more.

• To view your benefits go to the My Account page of our E-STORE. If you have yet to log in, your username is your email on file and temporary password is winter23.
• Go to My Account > Vouchers in the left menu bar.
• Select the Other Vouchers tab to view benefits.
• Sharing a buddy voucher? You can opt to redeem or email the one-time-use voucher code to a friend. Copy & paste the voucher redemption code into the Confirm Voucher box at the top of the page.
• Please note: 50% off buddy ticket vouchers are 50% off the 23/24 WINDOW RATES. For example, the 23/24 adult window rate is $129. Adult buddy tickets are $64.50.

*All passholder benefits vouchers must be redeemed by the end of the 23/24 winter season or they will expire. Super Senior and Child 5 & Under are not eligible for pass benefits.